FAQ — 3GlowWhite

Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) via our secure Stripe checkout. All transactions are encrypted and processed securely.

Question 2

Can I change or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After that, your order enters processing and we cannot guarantee changes. Please contact us immediately at shop@dh3glowwhite.com.

Question 3

Is my payment information secure?

Accepted Answer

Absolutely. Our intentions is to  use Stripe for all payment processing — your card details are never stored on our servers. All transactions use 256-bit SSL encryption. This service is however pending.

Question 4

Which countries do you ship to?

Accepted Answer

We currently ship to Bermuda, Cayman Island, United States and Jamaica. We're working on expanding to more Caribbean islands and countries — sign up for our newsletter to be the first to know.

Question 5

How long does delivery take?

Accepted Answer

Bermuda: Standard shipping takes 5–7 business days; Express takes 2–3 business days. Jamaica: Standard shipping takes 7–10 business days; Express takes 3–5 business days. Orders placed before 2 PM EST ship the next day.

Question 6

How do I qualify for free shipping?

Accepted Answer

Orders over $150 ship free to Bermuda. Orders over $120 ship free to Jamaica. The free shipping option will appear automatically at checkout once your cart reaches the threshold.

Question 7

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real time through our carrier's website.

Question 8

Are your products cruelty-free?

Accepted Answer

Yes — every brand we carry is cruelty-free. We do not stock any products tested on animals, and we regularly audit our suppliers to ensure compliance.

Question 9

How long do gel polishes last?

Accepted Answer

Our gel polishes are formulated to last 2–3 weeks with proper application and a UV/LED lamp cure. We recommend applying a top coat every 3–4 days to extend wear.

Question 10

Do your wigs come pre-styled?

Accepted Answer

Most of our lace front wigs come pre-plucked and pre-bleached for a natural hairline. Some styles are pre-styled; others allow full customisation. Check the individual product page for details.

Question 11

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unopened, unused products in original packaging. Opened or used products cannot be returned for hygiene reasons. Sale items are final sale.

Question 12

How do I start a return?

Accepted Answer

Email us at shop@dh3glowwhite.com with your order number and reason for return. We'll send you a return authorisation and instructions within 1 business day.

Question 13

When will I receive my refund?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method. You'll receive an email confirmation when the refund is issued.

Frequently Asked Questions

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